1. How to reach us
For all questions, bug reports, and feedback, write to support@tendle.me. In the App, you can also reach the founder directly: open Settings → Chat with Nils.
We are a small team. We aim to reply within two business days. For anything urgent — billing, a subscription that did not unlock, a purchase that won't restore — please include the email address tied to your Apple ID and, where relevant, the App Store receipt or order number. It helps us help you faster.
2. Frequently asked questions
What does Tendle do?
Tendle makes it easier to play with your child aged 1 to 5 on ordinary days. The App suggests suitable play ideas and records how long you played together. Everything else is optional:
- a Challenge that counts your playdays
- a weekly plan with reminders for your play times
- memories with a photo and a note after you play, kept in "Moments"
- App protection, which pauses the apps you choose while you play
How do I cancel my subscription?
Subscriptions are managed through the Apple App Store, not by us directly.
- Open the Settings app on your iPhone
- Tap your name at the top, then tap Subscriptions
- Select Tendle Plus
- Tap Cancel Subscription
For details on refunds and auto-renewal, see the Terms of Use.
Do I have to take a photo?
No. Photos and notes are optional. A play counts without a photo. If you add a photo, Tendle turns it into a memory page on your device. Photos and notes stay on your device and are never uploaded. A copy reaches Apple Photos or another app only when you tap Export or Share.
I want my data deleted
Tendle is local-first: your play records, memories with photos and notes, your weekly plan, your Challenge history and your settings live on your device. The fastest way to remove them is in the App: Settings → Delete data. That clears this data from your device and also deletes your conversation in the chat with Nils.
If you also want us to delete anything we hold (for example, a past support email), write to support@tendle.me from the address tied to your Apple ID. We will confirm and delete the data we control within 30 days, as required under Art. 17 GDPR. Some data we are legally required to keep — for example, subscription invoices for tax purposes (up to 10 years under § 147 AO) — we retain only what we must and isolate it from active use.
Cancelling your App Store subscription is a separate step — see the cancellation flow above.
How does App protection work?
App protection is optional. You choose the apps yourself, and Tendle pauses them using Apple's Family Controls (Screen Time) while you play and during the times in your weekly plan. You can turn App protection off at any time in Settings; the apps are free again right away. Your selection is held by iOS as private system tokens; even the App can't read which apps you picked, and that choice never leaves your device.
Where can I read your privacy and terms?
3. Press and partnerships
For media, press, or partnership inquiries: support@tendle.me.
4. Security reports
If you discover a security issue, please report it privately to support@tendle.me before disclosing it. We will acknowledge receipt within 5 business days.